Areas we visit:

North: Carlton, Princes Hill, Brunswick, Brunswick West, Brunswick East, Coburg, Coburg North, Reservoir, Preston, Thornbury, Northcote, Clifton Hill, Fitzroy North, Fitzroy, Collingwood

North East: Abbotsford, Fairfield, Alphington, Ivanhoe, Ivanhoe East, Heidelberg, Eaglemont, Macleod, Bulleen, Templestowe

North West: North Melbourne, Parkville, Ascot Vale, Moonee Ponds, Essendon, Pascoe Vale

East: Richmond, Kew, Kew East, Hawthorn, Hawthorn East, Balwyn, Balwyn North, Doncaster, Ringwood, Box Hill, Mont Albert, Surrey Hills

Central: Melbourne, East Melbourne, South Melbourne, Docklands

Inner South: South Yarra, Toorak, Prahran

Suburb not listed?

Don't worry- we still may be able to help! Please contact us to discuss if we are able to visit your location. Travel surcharges may be apply for significant travel times.

Please ensure that you are wearing appropriate clothing to allow free movement and a full assessment of the body area in question. Shorts or tights can be a good option. Having a couple of clean bath towels handy for use during the assessment can also be helpful. Apart from that, we will bring any necessary equipment.

Home visit appointments:

Initial appointment (60min) $185

Review appointment (45min) $155

Review appointment (30min) $140

Clinical exercise session (45min) $145

Clinical exercise session x12 (45min) $1595 *1 session FREE

Hydrotherapy session (45min) $195

Telehealth:

Initial telehealth (45min) $75

Review telehealth (30min) $50

Please note that if you have multiple areas of concern, or complex issues to address, you may require a long appointment.

Initial appointment long (90min) $255

Review appointment long (60min) $175

Private Health Insurance

If you have Physiotherapy extras cover on your private health insurance policy, you may be eligible to claim a rebate on your appointment. Please check with your insurer directly prior to booking an appointment, as cover varies. Unfortunately, we are not able to claim rebates for you. Payment is required in full on the day of service. We will provide a receipt for you, which you can use to retrospectively make a claim with your insurer.

TAC, WorkSafe & DVA

Currently, we are not registered to provide services to those funded by TAC claims, WorkSafe Victoria claims, or DVA card holders. We apologise for this inconvenience.

Medicare

If you wish to claim rebates against a Medicare-funded GP Chronic Condition Management Plan (GPCCMP), you will require a written referral to Good Move Physio Co from your GP / family doctor. You will be required to pay a gap payment of the balance of the appointment fee on the day of service. You may be eligible for up to 5 subsidised sessions per year. Please advise on booking if you would like to use a GPCCM.

Bookings

Once you have received an appointment confirmation via phone call, text or email, your appointment is confirmed. You will then be subject to the below conditions regarding payment, cancellations or no-shows.

Changes and Cancellations

Changes or cancellations to appointments are accepted via phone call, text or email. Please provide at least 24 hours notice when cancelling an appointment. Cancellation within 24 hours of the appointment time may incur a Late Cancellation Fee of up to 25% of the appointment fee, depending on the circumstances.

Late Arrivals

Please ensure to be at the specified location for your appointment on time. If you are late to your appointment, please let us know with as much notice as possible. Your available face-to-face time may be reduced accordingly. This is to enable subsequent appointments with other patients to occur as scheduled.

No-Shows

If you are not at the specified location for your appointment time, and have not provided notice, we will wait for you for 15 minutes. If you have not arrived within 15 minutes, your appointment will be cancelled and you will be charged a Did Not Attend Fee of up to 50% of the appointment fee. Fees may be waived at our discretion for genuine emergencies or exceptional circumstances.

Fees

Fees and durations for different appointment types are listed on our website. Please note that the face-to-face time may be slightly shorted than specified at times. This is to reflect any additional tasks required, such as completing legally required notes, or preparing other required documentation such as correspondence, reports, referrals, home exercise programs or similar. Any changes to fees will be updated on our website. Please check for updates prior to booking your appointment.

Payment is required on the day of service. Payment is preferred via card and we accept Visa, Mastercard, AmEx and EFTPOS payments. A 1.1% card surcharge applies per transaction. Bank transfer payments are also accepted.

If your account is in arrears, you will not be able to confirm any future appointments until all outstanding invoices are paid. If you will not be able to pay on the day of service, please discuss this prior to booking your appointment.

Pre-payment for multi-visit passes is required in full. Pre-paid visits are valid for 18 months from the date of payment.

Below is a summary of our key T&C's. For a copy of our full Terms & Conditions, please email us at hello@goodmovephysioco.com.au.

See above for information about our Terms relating to fees, claiming rebates, no-shows, our cancellation policy and payment terms.

Definitions

‘You/your’ refers to the person making the booking, for themselves or on behalf of another person.

‘We/us/staff/your treating physio’ refers to those representing Good Move Physio Co

‘Treatment/visit’ refers to clinical services provided by Good Move Physio Co

By confirming an appointment, you consent to the terms & conditions as outlined below.

Telehealth

If booking a telehealth appointment, you accept that telehealth has limitations when compared to face-to-face care and acknowledge that you are accepting of those limitations and risks. You are also responsible for ensuring that you have the required equipment, such as a smart phone, tablet or computer with internet connection, and the required software. Good Move Physio Co is not responsible for any technical failures that affect your appointment or telehealth experience.

Patient Responsibility

You agree to provide accurate information, follow treatment instructions and notify your treating physio of any adverse effects or changes in condition. You indemnify Good Move Physio Co for losses arising from your failure to provide accurate information or follow instructions.

Respectful Behaviour

When dealing with Good Move Physio Co, you will be treated with respect at all times. We require that you treat us with respect in return. If your behaviour is deemed at any time to be disrespectful, inappropriate, demeaning, abusive, aggressive or threatening; your involvement with Good Move Physio Co will be terminated and all future appointments will be cancelled.

Staff Safety

Our staff have a right to be and feel safe while at work. We reserve the right to withdraw services if there are any circumstances which may affect the safety of our staff. This may include behaviours or risks associated with you, members or visitors of your household, pets, neighbours, or the physical environment of your home. It is your responsibility to report any possible risks, so they can be managed appropriately. Please refrain from smoking indoors within 2 hours of your appointment.

Infection Control

At Good Move Physio Co, we take infection control seriously. We request that you inform us of any symptoms of possibly infectious illness (for example, symptoms of cold/flu, gastro or Covid) if they arise prior to any confirmed appointments. This is to ensure that illnesses are not spread between staff and other patients, especially those at high risk of severe illness. Your appointment may be postponed or converted to telehealth, depending on the circumstances.

Refusal of Treatment

We reserve the right to refuse to provide requested interventions if necessary. This may occur when they are deemed to be inappropriate, contraindicated, high-risk, or outside the scope of practice, training, or ability of your treating physio. If this is the case, the risks and benefits of different treatment options will be discussed with you and alternative interventions will be offered. A referral to another practitioner who is able to provide that intervention (if appropriate) will also be offered.

Urgent & Emergency Situations

In a situation that your treating therapist deems to be urgent, you give us your consent to communicate with other relevant parties such as your doctor or next of kin, in order to protect your health and safety. In a situation that your treating therapist deems to be an emergency, you give us your consent to call an ambulance to your home or appointment location. For further information about consent, please consult the Good Move Physio Co Privacy Policy.

Communication

By accepting these terms & conditions, you agree to being contacted via the contact methods given during your registration. This will primarily be for the purposes of booking, confirming appointments, appointment reminders, payment reminders, provision of receipts and other documents, and follow-up after appointments. This may also occasionally include marketing material. You may opt out of marketing material at any time by contacting us and making this request.

Complaints

Please contact us if you have a concern or complaint. We will discuss the matter with you and attempt to find a resolution. If you are not satisfied with the outcome, you can then contact the Australian Physiotherapy Association. Please visit https://australian.physio/complaints-and-feedback for more information.

Changes to Terms & Conditions

We may vary these Terms & Conditions from time to time. Updated Terms will be published on our website and communicated to patients where reasonably practicable. Continued use of services after changes are published constitutes acceptance of the updated Terms & Conditions.

Contact Us

Email: hello@goodmovephysioco.com.au

Phone: 0406 254 457

Below is a summary of our Privacy Policy. For a copy of our full Privacy Policy, please email us at hello@goodmovephysioco.com.au.

At Good Move Physio Co, we are committed to upholding your privacy and the security of your information.

We will handle information about you, including personal and health information, in accordance with the requirements of the Australian Privacy Principles and the Commonwealth Privacy Act 1988, and in line with the Office of the Australian Information Commissioner’s (OAIC) APP Guidelines.

This Policy explains:

• What information we collect and hold

• How and why we collect it

• What we do with this information

• Who we share it with

• Measures taken to protect your information

• Your rights in relation to the information held about you

We collect and hold the following information:

• Your name, address, date of birth, email address and other relevant contact details

• Information about your family or relatives, as provided by you (For example, emergency contact details)

• Information about other health professionals involved in your care, or provision of relevant services

• Health information relevant to your care

We take appropriate steps to protect this information from unauthorised access or disclosure.

We will collect personal information about you in these ways:

• Directly from you

• From a person responsible for you (if required)

• Information that is provided to us by third parties

• In some cases, we will obtain information from a third party where we are permitted by law to do so, and by fair means.

We primarily collect and use personal information about you to provide our physiotherapy services to you; and to communicate with you and others involved in your care in relation to those services as required.

We use your information to provide you with the care that you request from us, to the highest level of quality and safety. If you do not provide accurate and complete information, this may affect the standard of care that we are able to provide to you.

Your information is also used in the administrative processes required to deliver this care (For example: for communication, booking and billing processes). Your information may also be used occasionally for other internal processes such as accreditation, quality assurance, internal audits or marketing purposes. You may opt out of receiving marketing material at any time by contacting us at hello@goodmovephysioco.com.au.

We may disclose information about you to others outside of our practice as permitted or required under law. This will include situations where we disclose information about you to:

• Comply with our legal obligations

• Consult with other health professionals involved in your care

• Help us manage our accounts and administrative processes

• Lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety

• Liaise with a medico-legal expert, insurer, or legal practitioner for the purpose of reporting adverse incidents, legal proceedings, or for obtaining legal advice

• Best carry out your care. For example, to a parent, guardian, next of kin or nominated emergency contact when required.

Your information will never be provided to unnecessary third parties without your express prior consent. Your information will never be sold to any third parties.

We are committed to storing your information securely. Measures to uphold your privacy inclue:

• Ensuring hard copies of documents are stored in a secure location

• Destroying hard copies of documents before disposal

• Holding information on password-protected computers with encrypted hard drives

•  Storing information on encrypted and password-protected mobile devices

• Holding information in secure third-party software that is compliant with Australian Privacy laws and utilises Australian-based servers for data storage

You have the right to seek access to or correction of the personal information we hold about you if required. There may be fees associated with providing this access, in line with the Health Records Regulations 2023. To make a request, please write to us.

The Privacy Act 1988 (Privacy Act) outlines certain grounds on which access can be refused.

We will update this policy from time to time, to reflect any changes in our information-handling practices, the law, or both. We will notify you of changes to the policy by email, and it will be published on our website.

If you have concerns about the way we have handled your privacy, please let us know. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commission, who can be contacted by:

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Post: GPO Box 5218 Sydney New South Wales 2001

Website: https://www.oaic.gov.au/privacy/privacy-complaints/

To contact us about any privacy related issues, please contact us at:

Email: hello@goodmovephysioco.com.au

Phone: 0406 254 457